Customer Portal

Terms & Conditions

Last Updated: January 2025

These Terms & Conditions explain how AAA Communications provides its services and how you, as a client or visitor, may use them. Please read carefully.

1. Acceptance of Terms
  • By using our website or services, you agree to these Terms & Conditions.
  • If you do not agree, please stop using the site and services.
  • Continued use means you accept any updates or changes made in the future.
2. Services Provided
  • We deliver professional answering and messaging services for businesses, medical practices, and organizations.
  • Services may include live answering, secure messaging, call routing, and customer support.
  • Details about features, pricing, and coverage are listed on our website.
  • While we aim to keep information accurate, errors may occasionally occur.
3. Fair Use of Website

You agree to use our website responsibly.

  • ✅ Permitted: Browsing services, requesting quotes, accessing your account, downloading resources.
  • ❌ Not Permitted:
    • Hacking, disrupting, or attempting unauthorized access.
    • Sharing harmful, abusive, or illegal content.
    • Misusing contact forms for spam or unrelated advertising.
4. Privacy & Data Protection
  • We are committed to protecting your information in line with our Privacy Policy.
  • Client and patient data is handled securely, with HIPAA compliance where required.
  • Information is used only to provide services and improve customer experience.
  • We never sell your personal or business data to third parties.
5. Accounts & Security
  • Some services require account access (e.g., Client Portal, Secure Messaging).
  • Keep your login details confidential.
  • You are responsible for all activities under your account.
  • Report lost or stolen credentials immediately to prevent unauthorized use.
6. Payments & Billing
  • Our services are billed according to the plan you choose.
  • Invoices must be paid on time to avoid service disruption.
  • Failure to pay may result in suspension or termination of services.
  • All prices are shown clearly, with no hidden fees.
7. Service Availability
  • We aim to provide 24/7/365 service coverage.
  • Our systems are designed with redundancy to minimize downtime.
  • However, we cannot be held responsible for disruptions caused by:
    • Natural disasters
    • Internet or utility failures
    • Third party system outages beyond our control
8. Third Party Links
  • Our website may link to other websites for convenience.
  • We do not control or endorse third party sites.
  • We are not responsible for their content, security, or policies.
9. Limitation of Liability
  • While we work hard to provide reliable services,  AAA Communications is not liable for:
    • Losses from downtime, errors, or missed calls caused by external events.
    • Damages related to third party systems or content.
    • Business losses (such as lost profits, contracts, or opportunities) due to factors outside our control.
10. Service Changes & Updates
  • We may update our services or these Terms at any time.
  • Major updates will be posted on our website.
  • Continued use of services means you accept the changes.
  • We strive to keep improvements relevant, modern, and secure.
11. Governing Law
  • These Terms are governed by the laws of Florida, USA.
  • Any disputes will be handled exclusively in the courts of Hillsborough County, Florida.
12. Contact Us

Have questions about these Terms? Reach us anytime:

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