Customer Portal

Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how AAA Communications collects, uses, and protects your information when you use our website or services.

1. Information We Collect
  • Personal Data: Name, phone number, email, business details, or account credentials provided when you contact us or sign up.
  • Service Data: Call records, secure messages, account activity, and preferences used to deliver services.
  • Technical Data: IP address, browser type, and usage statistics collected automatically for security and performance.
2. How We Use Information
  • To provide and improve our answering and messaging services.
  • To send updates, service notices, and billing information.
  • To ensure HIPAA compliant communication where medical data is involved.
  • To protect against fraud, security threats, or unauthorized access.
3. Data Protection
  • All sensitive data is secured with encryption and firewalls.
  • Medical and client data is handled according to HIPAA standards.
  • We limit employee access to data on a “need to know” basis only.
  • Regular security reviews and system audits ensure ongoing protection.
4. Sharing of Information
  • We do not sell or rent your information to third parties.
  • Data may be shared only with:
    • Trusted partners who help us deliver services.
    • Legal authorities, if required by law or regulation.
  • All third party partners are bound by confidentiality agreements.
5. Cookies & Tracking
  • We use cookies to improve user experience and track website performance.
  • You can disable cookies in your browser settings, but some features may not work properly.
6. Your Choices
  • You may request access to your personal data anytime.
  • You may request correction, updates, or deletion of your information.
  • To opt out of marketing emails, click the “unsubscribe” link in any email or contact us directly.
7. Data Retention
  • We keep information only as long as needed to provide services.
  • Medical and business records may be stored longer if legally required.
  • Old or unnecessary data is securely deleted.
8. Third Party Links
  • Our site may contain links to external websites.
  • We are not responsible for the privacy or security practices of other sites.
9. Children’s Privacy
  • Our services are not directed to children under 13.
  • We do not knowingly collect personal information from minors.
10. Updates to Policy
  • This Privacy Policy may be updated periodically.
  • Changes will be posted on this page with the updated date.
  • Continued use of our services means you accept any changes.
11. Contact Us

If you have any questions about this Privacy Policy, reach us anytime:

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