While the phrase "Virtual Answering Service" may conjur up images of robots and annoying, endless automated menus, at AAA Communications that couldn't be further from reality...
Virtual receptionists are the bold new frontier of customer relationship management, and they may not be what you think...
The group of people that make up your target audience are more than willing to check out your website or browse your social media channels, yes - but once they get serious about making a purchase, they like to speak with a real, live person before doing so.
But what will happen if a real person isn't available? What if they are busy making coffee or copies or out sick?
Well, if you really want to help a prospect move to the next business on their list then send them straight to voicemail when they call. It doesn't matter when that initial contact happens - your callers have questions that need answering or problems that needs solving and they want that resolution now.
Whether it's 3 o'clock in the morning or 3 o'clock in the afternoon doesn't matter to your customers and it shouldn't matter to you, either.
But to meet these needs, you DON'T actually have to pay an employee to stay by the phones 24 hours a day, seven days a week. With virtual receptionist services, you now have access to something even better.
Here are 4 facts dispelling common myths about virtual receptionists.
1. What Are They?
Virtual receptionist services, also sometimes referred to as automated answering services or just "answering services," essentially take the place of the traditional receptionist that sits behind a desk in your office every day. This is a person (or likely a team of people) who, typically from a remote location, are dedicated to answering your phones and providing customer service all day, every day, no exceptions.
Not only does this guarantee that you'll never have to send a customer to voicemail ever again just because you've gone home for the day, but a virtual receptionist is often dramatically less expensive than hiring a new employee to do the same job on-site.
2. They have long hold times and slow down response time.
Not only are virtual receptionists an ideal way to handle higher than average call volumes, but they can also substantially improve call response times AND provide a better customer experience as well. These aren't just random people answering your phones - they're people who have been trained to know as much about your business, your services and your customers as possible.
3. They aren't much different than a dedicated receptionist.
That's actually true, if your receptionist never eats, sleeps, goes home or takes a vacation. With AAA Communication your not getting a dedicated person, you're getting a team of experts always there to answer your every call. They never take a vacation. They never go home at the end of the day. No matter the day or time, there is ALWAYS someone there to answer the phone on behalf of your company - which goes a long way towards strengthening your relationship with potential and existing customers, clients or patients and keeping them as happy as possible at the exact same time.
4. They'll just outsource my calls to another country.
This may be the case with some of our competition but not here at AAA Communications. Just because your virtual receptionist isn't in-house, doesnt mean they'll be outsourced to a 3rd world country! Our call answering experts are local to Florida and Tennessee and real, live people just like you and I.
If you'd like to find out more information about the major benefits of virtual receptionists, or if you'd just like to speak to someone about your own situation in a little more detail in your custom quote, please don't hesitate to pick up the phone and contact us today.